This Privacy Policy explains how Food Envy (referred to as "we," "us," or "our") collects, uses, and protects your personal information in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We collect personal information from you, including information about your:

  • Name: For identifying who the order is for.

  • Contact Information: Including your email address and phone number, so we can communicate about your order.

  • Location/Delivery Details: Including physical addresses for delivering catering orders.

  • Interactions with Us: Such as website usage data, communication records (emails, calls), and feedback.

  • Billing or Purchase Information: Details required to process payments for your order.

2. How We Collect Your Information

We collect your personal information in the following ways:

  • Directly from you: When you place an order, contact us via email or phone, or fill out forms on our website.

  • Automatically: Through website technologies like cookies, to track website usage and improve our services (e.g., your IP address, browser type).

3. Purpose of Collection

We collect your personal information in order to:

  • Process Catering Orders: To fulfil your requests for our catering services, including preparation and delivery.

  • Communicate with you: To provide order updates, confirm details, respond to enquiries, and send relevant information about our services.

  • Process payments: To complete financial transactions related to your purchases.

  • Improve our service: To understand how our services are used and make improvements to our website and offerings.

  • Comply with legal obligations: Where required by New Zealand law.

4. Who We Share Your Information With

We will not share your personal information with third parties except in the following limited circumstances:

  • Service Providers: We may share information with trusted third-party service providers (e.g., payment processors, delivery/courier services) who assist us in operating our business and providing services to you. These providers are obligated to protect your information.

  • Legal Compliance: If required to do so by law or in response to a valid legal request (e.g., a court order).

5. Providing Information is Optional

Providing some information is optional.

  • If you choose not to enter addresses, contact numbers, and names, we will be unable to process your order or provide catering services.

6. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access: Ask for a copy of any personal information we hold about you.

  • Correction: Ask for your information to be corrected if you think it is wrong.

7. How to Contact Us

If you’d like to ask for a copy of your information, or to have it corrected, please contact us:

  • Email: office@foodenvy.nz